Nitro Gear/Axle Warning.

[john505]

Ok, this is a year in the making. Last year I twisted the spline of a Nitro D30 Chromoly inner shaft to the point I had to hammer the shaft out. Lucky I did not break the locker.
So I called the company and told them what was wrong and the response was, ""The shaft must be broken and that a twisted shaft is not a problem""
Now please somebody tell me how I am to reuse a shaft that I will have to hammer back in and might do more damage. I also have spoken to a couple dealers who deal with the company and they were told the same thing. That Nitro will not do anything for it.
To make matters worse. I know another poor soul who is going through the same deal with the same shaft with the same response. No can help you.

Well I spoke in person with a couple other MAJOR companies and showed them pic's of the shaft, What they said is they should replace it. That would be their company policy. Twisted Shaft, Replace. Broken Shaft, Replace.
Not Nitro. You twist it, Tough.

Well I wanted to let everyone know about this Company and how they DO NOT take care of customers. And if you deal with them. Good luck since you will need it.

[HamiltonLJ]

That really sucks! How does the warranty read?

Sent from my DROID X2 using proboards

[Lyon]

John, sorry to hear this man. This is not the 1st time I've heard this either. I've read guys on the other forums go through the same thing with other companies too. The companies argument is that the warranty specifically states that it will be replaced if it breaks, nothing else and the shaft did it's job by not breaking.

It falls in to that category of buying a brand new "trail rated" Jeep and when it breaks on the trail, it's not covered by the warranty. Those threads get interesting too. haha.

Unfortunately, this is how a lot of the warranty world works. Always read the fine print. I've been burnt many times over the years with warranties because I was too lazy to read the paperwork. Now, I don't even bother with them if I can help it.

Good luck on your fix.

[David Frady]

Read the warranty carefully. If they will replace a broken shaft, but not a twisted one, break it. Otherwise maybe a machine shop can re cut the splines so the fit.